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Home › Services › Document Guides › RERA Agent Registration

You did not sell the flat. You sold what you said about it.

Every other page on this site about real estate is written for the buyer. This one is for the person standing between the buyer and the builder — and it starts with the belief that keeps capable brokers off the register for a decade. Registering does not make you answerable for the builder’s delay. The contract for the flat is between the buyer and the promoter and nothing about an agent registration moves you into it or makes you a guarantor of anybody delivering anything. What it does is narrower and sharper: it attaches consequences to your own conduct — the date you quoted, the approval you described as obtained, the brochure you forwarded. Which means the test in any argument is not about construction. Is the client complaining about something the builder did, or about something I said? Those are two separate grievances and they do not rise and fall together. Then the part nobody says to an agent, because everything written on this subject is addressed to protecting buyers. What this registration chiefly protects is your own ability to be paid. An unregistered agent’s invoice is the weakest paper in the transaction, and a builder who decides to stop paying knows exactly how weak it is — because the first question anybody asks is in what capacity you were acting. Three more things agents get wrong. The description is an activity, not a profession, so two deals a year, a page that lists flats and a silent partner are all inside it, with consideration as the hinge. A registration does not travel — it belongs to the authority that issued it, and a lapsed one is a worse position than never having had one. And your registration and the project’s are two separate things: circulating an unregistered project is your own exposure, not the builder’s. Where we stop: we establish the honest shape of your trade and register you. We state no authority fee, renewal period or penalty, give no view on whether any particular project is registered or whether you personally must register, and take no part in a recovery or a complaint.

From ₹7,999 15 – 30 days Your words, not the builder’s It protects your fee
I have been dealing in property around Ghaziabad for eleven years. Mostly resale flats, and for the last three years two new projects as well, where the builder pays me a commission per booking. I never registered anywhere. Nobody asked and I did not know I was supposed to. Now two problems at once. One buyer from the newer project is saying I promised him possession by a certain month and he is now eight months past it and he is threatening to complain against me, not only the builder. And the builder himself owes me about four lakh in pending commission on six bookings and has stopped replying to my messages since March. My brother says if I register now I am making myself legally responsible for the builder delivering, which would be madness because I have no control over that project at all. Is that right? And is there any way I can get my commission out of him?Your brother has it backwards, and the backwards version is the single commonest reason agents in your position stay off the register for years. Registering does not put you inside the flat contract. That contract is between your buyer and the promoter, and nothing about an agent registration moves you into it or makes you a guarantor of anybody delivering anything. You do not have control over the project and the registration does not pretend you do. What it does is quite different and much narrower: it attaches consequences to your own conduct. What you advertised. What you represented. What you took money for. Which brings me straight to your first problem, because your buyer is not actually complaining about the delay. Read what he said again. He is complaining that you told him a date. Those are two separate grievances and they do not depend on each other at all. The builder being late is the builder being late. You having quoted a month is your own statement, made by you, in your words, and it stands or falls on its own. So the honest answer to your first question is that your registration status makes very little difference to the problem you already have. That problem was created the day you named a month, and it exists whether or not you are on any register. What I would want to know, and what I would want you to go and find out tonight, is what you actually said and in what form. If you quoted that month on WhatsApp, in writing, in your own words, then that is a statement of yours in existence. If you forwarded the builder one page brochure which carried the month, treat that as yours too, because he had it from you. If it was spoken across a table and nothing was written, you are in a different and more comfortable position, though not a clean one. Go and look before you decide anything. Now your commission, which is the part I think you have under-valued, and here is where being unregistered has genuinely cost you. Four lakh on six bookings, a builder who stopped replying in March, and an intermediary with no registration behind him. Your invoice is the weakest piece of paper in that transaction, and a builder who has decided not to pay knows exactly how weak it is. The question anybody looking at this will ask first is in what capacity you were acting, and an answer that amounts to "informally, for eleven years, nobody ever asked" is not a strong place to start from. I am not going to tell you the registration retroactively fixes it, because it does not. I am telling you that the agents who get paid are the ones whose standing is not itself arguable, and that of everything in your two problems, this is the one where the position you are in was avoidable. On what I would do, in order. First, before anybody files anything, find out whether that project is registered, and get the particulars rather than an assurance. Not for the builder sake. For yours, because marketing an unregistered project is your own exposure and it sits separately from his. If the answer is that it is under process, that is an answer about his position and tells you nothing about yours. Second, write down the six bookings properly while you still remember them, with dates, names, amounts and what was agreed about your commission. You are going to need that in some form for the fee and you should have had it from the beginning. Third, register. Not because it mends either problem, but because every month you trade without it is another month in which your own bill is unenforceable in practice and another buyer who can say he never knew in what capacity he was dealing with you. One thing I will not do is tell you what will happen with either matter, or what any authority will decide. Chasing four lakh from a builder who has gone quiet is a recovery question and it needs somebody who litigates, not a documentation desk. And a buyer who is threatening to proceed against you personally is a matter on which you should take advice properly rather than from a web page, early, while it is still a threatening message rather than anything more. What I can do is establish the shape of your trade honestly, register you, go through what your advertising has actually been saying for eleven years, and set up the record you should have been keeping. That last one is unglamorous and it is the thing that would have made this month a different month.

What this guide covers

  1. It is not the builder’s promise
  2. You did not sell a flat
  3. You sold what you said
  4. And those are different things
  5. The question that sorts it
  6. Whose words are these?
  7. The introducer’s old safety
  8. I only connected them
  9. Why that stopped working
  10. What is actually at risk
  11. Not your licence to trade
  12. But the invoice you send
  13. The commission nobody can claim
  14. A buyer who learns afterwards
  15. And has a grievance of his own
  16. Separate from the builder
  17. So it protects you
  18. Who counts as an agent
  19. It is not a profession
  20. It is an activity
  21. The man who does two deals
  22. The friend who just connects
  23. The page that lists flats
  24. The salesperson on commission
  25. The partner who never signs
  26. Consideration is the hinge
  27. And where that leaves you
  28. It does not travel with you
  29. The territory that issued it
  30. The project across the line
  31. So one may not be enough
  32. And then it must be renewed
  33. The lapsed registration
  34. Worse than never having one
  35. Visibility cuts both ways
  36. Two separate registrations
  37. Yours does not cover it
  38. Nor does the project’s cover you
  39. Advertising an unregistered one
  40. Is your own exposure
  41. The question to ask the builder
  42. And when to walk away
  43. The record nobody keeps
  44. What you are meant to hold
  45. The names and the dealings
  46. The money that passed through
  47. Your advertising is yours
  48. Forwarding makes it yours
  49. The forward problem
  50. The portal you do not control
  51. The number on your material
  52. Invites being checked
  53. Which is the whole point
  54. The agents who arrive
  55. What we establish first
  56. The claim we will not write
  57. Where our side ends
  58. What we never promise
  59. Our charge on this
  60. And the record to start

It is not the builder’s promise

Deal first with the belief that keeps competent, long-established brokers off the register for a decade, because until it is cleared away nothing else on this page can be heard properly.

An agent hears that registration brings accountability and makes an entirely reasonable inference: accountability for the thing clients complain about, which is the project. Possession that did not arrive. A tower that was never built. Approvals that turned out not to exist.

None of that becomes yours by registering. The project belongs to the promoter, and so does every promise about it.

You did not sell a flat

Which follows from something obvious that intermediaries stop noticing after a few years in the trade.

You never owned it. You could not deliver it, could not build it, could not alter a single floor plan, and on the day of the booking you had no more power over that project than the buyer did. The contract that came into existence was between two other people.

Nothing in a registration makes you a party to a transaction you merely brought about.

You sold what you said

But something was sold by you, and it is not the flat, and identifying it correctly is the whole of this page.

You sold a description. This is a good project. The builder is reliable. Possession comes around such a month. The approvals are in place. The area is this much. Prices here will move. Every one of those is a statement of yours and not of anybody else’s, and the buyer acted on them because they came from somebody who knows the market.

Which is the service. It is a real service, people pay for it, and it has value precisely because the buyer cannot assess the project himself.

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And those are different things

So there are two sets of obligations sitting in the same transaction, and an agent who cannot tell them apart will misjudge his own position in both directions.

The promoter’s sideYours
Building it, and building it to what was agreedWhat you described the project as being
Handing over possessionAny date you quoted as the date
Obtaining whatever approvals the project needsDescribing an approval as obtained
The area, the specification, the common facilitiesThe area and specification you represented
Registering the project itselfMarketing it, and whether you checked

Read the right-hand column again. Not one entry in it is about construction. Every entry is about something an agent said with his own mouth, and every one of them is within his control in a way the left-hand column never was.

The question that sorts it

Which gives a test that settles nearly every anxious conversation we have with an agent, and it can be applied in the moment rather than afterwards.

No law is involved and nothing has to be looked up. It is simply a question of authorship, and most people answer it correctly the instant it is put to them.

Whose words are these?

Put it against whatever the buyer is actually upset about.

Is he complaining about something the builder did, or about something I said?

The two sound alike at the counter and in a WhatsApp message, and they are not alike at all. “Possession is late” is about the builder. “You told me it would be ready by Diwali” is about you, and the builder’s own standing is beside the point entirely.

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The introducer’s old safety

Now, why any of this is new, because intermediaries have been doing this work in India for a very long time without any of it.

The trade ran for generations on a particular and rather elegant position. The middleman made the introduction, said whatever helped the introduction along, took his amount, and withdrew. If the deal soured afterwards, the parties were left arguing with each other.

It was not dishonesty. It was a structural feature — the person in the middle genuinely had no contract with anybody, so there was nowhere for a complaint to land.

I only connected them

And the sentence that expressed it is one every broker in the country has said, and most have said truthfully.

I only introduced them. Whatever they agreed afterwards was between the two of them.

Said in good faith, usually accurately, and for a long time it was the end of the matter. The whole force of it lay in the fact that nobody could establish what the middleman had said, to whom, or on what day — because nobody wrote it down and there was no register of who the middleman even was.

Why that stopped working

Which is precisely the condition a register removes, and it is worth seeing the mechanism rather than just the outcome.

A register does one thing: it makes the person in the middle locatable afterwards. A name, a capacity, a place of business, a number that appears on his material. Nothing more dramatic than that.

But everything in the old position depended on the opposite. “I only connected them” was never a defence; it was an observation about how difficult the middleman was to find. Make him easy to find and the observation stops being useful, and the trade has to rest on something else — which, for an honest agent, it always did anyway.

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Something should be said about what has not changed for the honest version of this trade, because agents assume more change than has happened. You may still say that a project looks good to you. You may still give an opinion about an area, about a builder’s past record, about where prices seem to be heading. Opinion offered as opinion is the substance of the work and nobody has taken it away. What has gone is the comfortable middle ground — passing on somebody else’s claim as though it were established fact, and relying afterwards on nobody remembering who said it.

What is actually at risk

Now the part of this page that we would most want an agent to read, because it reverses the usual framing completely.

Everything written about this subject treats the registration as a protection for buyers. It is that. But the practical, month-to-month consequence of being unregistered falls somewhere else entirely, and it falls on the agent.

What you are risking is not your ability to trade. It is your ability to be paid.

Not your licence to trade

Take the thing agents fear first and set it aside, because it is not what bites.

An unregistered broker in this country is not prevented from working. The phone rings, clients call, deals get done, and in most of the trade nobody has ever asked anybody for a number. That is simply the reality and pretending otherwise would be dishonest.

Nobody should pretend that an unregistered broker wakes up to disaster. It does not, and an agent who has traded for fifteen years without one knows that better than we do. The argument on this page is a different one and it is about money rather than about permission.

But the invoice you send

Because the moment that does bite arrives on a particular day, and it is the day a builder decides not to pay.

Up to that point the arrangement was running on goodwill and on the fact that both sides wanted the next deal. When a builder runs short of money, or changes hands, or simply works out that this particular agent has no leverage, the arrangement is tested for the first time in years.

And an unregistered agent’s bill is the weakest piece of paper in the whole transaction. Everything else has a document behind it. Yours has a relationship behind it, and the relationship is what just ended.

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The commission nobody can claim

Be concrete about why, because “weak position” is not an argument until you can see the shape of it.

The first question anybody examining a commission dispute will reach is the simplest one: in what capacity was this person acting? Everything else follows from the answer. And an answer that amounts to “informally, for a decade, nobody ever asked” is not a position from which to insist on anything.

A builder who has decided not to pay an unregistered agent knows precisely how exposed that agent is. It is not an accident that the agents who get written off are the ones whose own standing can be argued about before the amount is even discussed.

A buyer who learns afterwards

And there is a second exposure, from the other direction, which agents think about even less.

Six months after a booking, a buyer with a problem starts looking into things properly. He looks up the project. He looks up the builder. And at some point he looks up the man who sold it to him, and finds nothing at all.

What he now has is not only a grievance about the flat. He has a separate and entirely free-standing complaint about the capacity in which he was dealt with, and it did not exist until he went looking.

And has a grievance of his own

The important feature of that second complaint is its independence, and it is the thing agents get wrong when they reason about their own risk.

An agent assumes his exposure is downstream of the builder’s: if the builder delivers, nothing can come at me; if the builder fails, we are all in trouble together. It feels sensible and it is not how the two things behave.

A buyer’s complaint about what an agent represented does not require the builder to have done anything wrong at all.

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Separate from the builder

Which cuts both ways, and the favourable half is worth stating as plainly as the unfavourable one.

If a project goes badly and you described it accurately, kept your statements to what you knew, and have a record of it, you are not swept along with the promoter. Your conduct is examined as your conduct. Agents who assume they sink with the builder are both over-worrying and under-preparing.

And the reverse. A project that completes perfectly does not clear an agent who quoted a date he had no basis for, or who described an approval as obtained when it was not. The project’s success is the promoter’s. Your statements remain yours.

So it protects you

Which lets us put the whole of this group in one line, and it is a line no agent expects to read on a page about a registration.

Being on a register is what makes your own standing unarguable. It establishes that you were acting as an agent, in a known capacity, under a name, in a place. Every subsequent argument — about a commission, about what was said, about what you were engaged to do — starts from a settled fact instead of a disputed one.

Agents price this as a compliance cost. It is closer to the thing that makes your own invoice collectable, and that is the honest reason to do it rather than the official one.

Who counts as an agent

Having dealt with what the registration does, the obvious next question — and the one where most people reading this will have assumed the answer is no.

The word people hear is “broker”, and “broker” conjures a specific picture: an office with photographs in the window, a board outside, a card, somebody who does nothing else. Measured against that picture, a great many people who are squarely within the description conclude they are outside it.

The picture is wrong because the description was never about the picture.

It is not a profession

Which is the first distinction to get hold of, and it is the reason the ordinary intuition fails here.

We are used to descriptions that attach to professions. You are a chartered accountant or you are not. You have the qualification or you do not. Whether a rule applies is settled by what you are, and what you are is a stable fact you could put on a card.

This one does not work that way at all. It does not ask what you are. It asks what you did.

It is an activity

So the correct frame, and once it clicks the examples sort themselves out.

What is being described is a thing somebody does: acting on behalf of another person to bring about the sale or transfer of a plot, an apartment or a building, and being paid for it. Negotiating. Introducing. Facilitating. Putting the two sides in a room and keeping them there.

Do that, and it does not matter in the least what you call yourself, whether you have an office, whether it is your only income, or whether you have ever thought of yourself as being in this line at all.

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The man who does two deals

Start with the commonest case, and it is a case that genuinely believes itself to be outside all of this.

Somebody with a job, who knows his locality well, and who twice a year puts a seller together with a buyer and is paid for it. He has never advertised. He has no office. If you asked him his occupation he would name something else entirely and he would not be being evasive.

Volume is not the test and nobody should take comfort from being small. Two transactions a year is a smaller trade than two hundred; it is not a different kind of activity. The agent who does this occasionally is in the same description as the one who does it constantly, and he is usually the one with no record of anything at all.

The friend who just connects

Then the case where the money is small enough that nobody involved treats it as a transaction.

A cousin wants to sell, you know somebody looking, you make a call. Afterwards the seller presses twenty or thirty thousand into your hand because that is how these things are done, and you take it because refusing would be awkward.

That is not a gift and it will not be read as one. It came because of what you did, it is proportionate to the deal rather than to the friendship, and both parties understood what it was for.

The page that lists flats

Now a case that has grown enormously in the last few years and that almost nobody thinks about in these terms.

Somebody runs a page or a group — properties in a particular sector, flats for sale in a particular society. Photographs go up, enquiries come in, the enquiry is passed to whoever is selling, and something arrives when a deal closes.

The person running it describes himself as doing social media rather than property, and means it. But the activity is the activity, and a page is a shopfront that happens not to have a shutter.

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The salesperson on commission

Then the case that is genuinely finely balanced, and we set it out carefully because getting it wrong is costly for two people rather than one.

Somebody sitting in a builder’s site office, selling that builder’s flats. If they are an employee of the promoter, drawing a salary, they are part of the promoter’s own establishment and that is a different arrangement altogether. If they are engaged on commission, in their own right, selling on the promoter’s behalf for consideration, the description starts to fit.

This is misread in both directions and usually by both sides at once — the builder treating a commission-only salesperson as staff for one purpose and as an independent party for another. Where it matters, it is worth settling rather than assuming, and our service agreement drafting is where that arrangement should be written down properly.

The partner who never signs

And the last category, which is about arrangements between agents rather than between an agent and a client.

Two people work the same market and split everything. One holds the registration, takes the calls, signs whatever gets signed. The other does half the work, meets half the clients, and appears nowhere, because it was easier that way and because they trust each other.

The silent one is doing the activity. He is also, incidentally, in exactly the position the earlier section described — with no standing of his own, holding nothing but the other man’s word about the split.

Consideration is the hinge

Pull all five cases together, because one element distinguishes the ones inside the description from the ones outside it.

Something passing to you for having done it. Not the amount, not what it was called, not whether it was in cash or by transfer, and not whether there was an invoice. The hinge is that you were paid for facilitating somebody else’s sale.

Which also marks the genuine exception, and it is a real one. Helping a relative move house because they are family, taking nothing, expecting nothing, is not this activity and never becomes it. The distinction is not between kinds of people; it is between a favour and a trade.

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And where that leaves you

So a short honest conclusion to this part of the page, framed as a question rather than as an assertion.

Nothing above tells you that you must register. We will not say that about any particular person, and anybody who does so from a web page without knowing your facts is being careless with your money.

What we will say is this. If you have been paid, more than once, for bringing property transactions about, then the question applies to you and deserves a real answer rather than a comfortable assumption. The people who get caught out are the ones who never asked, not the ones who asked and got an unwelcome answer.

It does not travel with you

Now a feature of the registration itself that catches out the busiest and most capable agents rather than the casual ones.

An agent who has gone to the trouble of registering, quite reasonably, treats the matter as closed. It is done, it is in the file, the number goes on the material, and attention moves to the next thing.

But a registration is not a qualification. It does not describe a competence you now possess and carry about with you; it describes a permission within a territory, and territory is a word agents underweight.

The territory that issued it

Because this is administered locally, and that single fact produces most of the practical difficulty in this area.

There is an authority, it covers a defined area, and what it issues has force within that area. A different area has a different authority, which knows nothing of your registration, keeps its own register, and has its own way of doing things.

The registration belongs to the authority that issued it, not to you.

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The project across the line

Which becomes concrete in a situation thousands of agents are in without having thought about it for a moment.

An agent working on the edge of a city — and the big cities in this country are all edges. He lives one side of a boundary and half his projects are the other side of it. The clients are the same people, the drive is twenty minutes, and nothing about the day’s work feels like crossing anything.

The boundary that does not matter to the traffic matters here. An agent in that position who registered once, where his office happens to be, has covered part of his trade and not the rest of it.

So one may not be enough

Which leads to a conclusion that is unwelcome and that we would rather say than leave somebody to find out.

An agent whose work genuinely spans two territories is potentially looking at two registrations, with two sets of particulars, two renewals and two dates to remember. That is more cost and more administration than anybody wants to hear about.

We are not going to tell you how many you need, because that depends on where you actually work rather than where you say you work, and it is a question to settle with your own facts in front of somebody. What we will say is that the agent who has mentally solved this with one registration because he keeps one office has solved it for his office rather than for his trade.

And then it must be renewed

And then the step that gets missed more than any other, for a reason that is entirely understandable.

A registration runs for a period. At the end of that period it has to be renewed. We are not stating the period here, for the same reason we state no other figure on this page, and in any case the period is not the problem.

The problem is that nothing happens on the day it lapses. No letter arrives. No client notices. The phone rings exactly as it did the week before, deals continue, and the only thing that has changed is invisible to everybody including you.

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The lapsed registration

So picture the position an agent is actually in eight months after a renewal he did not make.

He is trading. His material carries a number. His clients, if they check, find a number that exists and a name that matches. Everything about his conduct is the same as it was, and in his own mind he is a registered agent who is slightly behind on some paperwork.

He is not slightly behind on paperwork. He is an agent holding out a number that no longer says what it appears to say, and the gap is dated, documented and visible to anybody who looks closely rather than quickly.

Worse than never having one

Which is a strong claim and we mean it exactly as stated, because the two situations are not on the same scale at all.

The agent who never registered has an omission. It is a real one, it has the consequences set out earlier on this page, and it is capable of being explained as an honest gap in a trade where nobody ever asked.

The agent with a lapsed registration cannot say any of that. He knew, because he did it once. He has a number on his hoarding that is doing work it should not be doing. And the whole thing is on a register with a date against it, which is the one place an omission cannot be described as an oversight.

Visibility cuts both ways

Which brings us to something we would rather say openly than let an agent discover and feel misled about.

Every argument for registering is an argument for being more visible, and visibility is not uniformly good news. A registered agent is easier to find, by clients looking for somebody serious, and equally by anybody with a complaint, a dispute, or a six-month-old grievance about a date.

Nobody writing about this subject says that part out loud, and pretending otherwise is why agents distrust the advice they get. The answer is not that the risk is imaginary; it is that the risk is only a risk for an agent whose conduct will not survive being looked at. For everybody else, visibility is the thing that distinguishes them from the man working the same sector out of a car.

Two separate registrations

Now a confusion that is almost universal among newly registered agents, and the one that most often turns a careful person into an exposed one.

Two registrations exist in this corner of the law and neither one touches the other. One is the project’s, obtained by the promoter, concerning that development. The other is the agent’s, obtained by you, concerning you.

Agents collapse them into a single idea of “being RERA registered”, as though it were one status that, once acquired, settles everything in the vicinity.

Yours does not cover it

Take the half of that error which is the dangerous one.

A newly registered agent now feels equipped, which is natural and is part of why people register. He takes on a project he has been offered, the number goes on the material, and the enquiries start. He has not asked whether the project is registered, because he has a registration and the matter feels covered.

Your registration says something about you. It says nothing whatever about any project you market, and it does not make an unregistered project permissible to market.

Nor does the project’s cover you

And the other half, which is the one that keeps people unregistered rather than exposed.

An agent dealing only in a large, properly registered project from a well-known builder concludes that everything in the transaction is in order, because the thing he is selling plainly is. The project’s compliance becomes, in his mind, the transaction’s compliance.

The promoter’s registration covers the promoter. The man introducing buyers to it, for consideration, in his own name, is a separate person carrying on a separate activity, and nothing about the project’s standing reaches him.

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Advertising an unregistered one

Which brings us to the thing agents do most often and worry about least.

A project is offered to you before it is registered — because the builder is keen, because the launch is planned, because somebody wants bookings early. You begin circulating it. Enquiries, site visits, a soft launch, expressions of interest. Everybody understands the registration is coming.

And every one of those steps is marketing, whatever anybody calls it internally. “Pre-launch” is a commercial description, not a category that puts the activity somewhere else.

Is your own exposure

And the consequence of that sits with you, separately, which is the bit agents find genuinely surprising.

The instinct is that this is the builder’s problem. It is his project, his registration, his timetable, and the agent is just doing what he was asked. Reasonable, and wrong in a specific way.

The promoter’s default in not registering is the promoter’s. Circulating an unregistered project is a separate matter and it is yours. The two are dealt with as different things, which means a builder who sorts his own position out has not sorted out yours.

The question to ask the builder

So there is one question to ask before taking on any project, and it is worth asking in a way that produces a usable answer.

Not “is it registered?”, which invites a yes. Ask for the particulars of the registration — the number, and under which authority — and then go and look at it yourself rather than taking the answer on trust.

What you will be toldWhat it actually means for you
“Yes, it is registered.”Nothing until you have the particulars and have looked
“It is under process.”A statement about his position, which tells you nothing about yours
“The application has gone in.”Still not registered, and the gap is entirely your risk to carry
“This phase is covered by the earlier one.”A claim worth checking rather than accepting, phase by phase

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And when to walk away

Which occasionally produces the right answer being no, and an agent should be prepared for that before he is in the conversation rather than during it.

A builder who cannot or will not give you the particulars of his project’s registration has told you something, and he has told you it about more than the paperwork. An agent taking on that project is accepting an exposure the builder is not sharing and has declined to discuss.

The bookings in a pre-launch are always the easiest bookings of the whole project, which is exactly why this is a hard thing to turn down and exactly why it is worth having decided in advance. Where a project is already in difficulty and buyers are asking what their position is, that has stopped being a marketing question altogether and belongs with our complaint work or with an advocate, not with the man who was selling it last month.

The record nobody keeps

Now the most boring obligation in this entire area, and the one we spend most of our time on, because it is the one that decides how a dispute goes.

A registered agent is expected to keep books and records of his own dealings. There is no drama in it, nobody checks it in the ordinary course, and we have met very few agents who do it.

It is also the single cheapest protection available to anybody in this trade, and the only one that costs nothing but ten minutes a week.

What you are meant to hold

And the content of it is less than agents fear, which is worth saying because the word “books” makes people imagine an accountant.

It is not a system. A notebook does it, a spreadsheet does it better, and anything that records events in the order they happened does it adequately. Nobody is asking for a format.

What is being asked for is that the dealings exist somewhere other than in your memory. That is the whole requirement, and your memory is the thing that will be tested nine months from now by somebody holding a message you do not remember sending.

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The names and the dealings

So, concretely, the three things worth writing down against every transaction you touch.

Who the parties were and when you were first involved. What you were engaged to do and on what commercial terms. And what you told them — the substance of it, not a transcript.

That third item is the one agents leave out and it is the only one that matters when something goes wrong. A line saying “quoted no possession date; told him to read the builder’s agreement for the date” is worth more than any other sentence you will write that week, and it takes four seconds.

The money that passed through

And then the part where agents routinely create problems for themselves out of helpfulness.

Money moving through an agent’s own hands or account — a token amount, a booking amount, something collected on the builder’s behalf because the buyer was in a hurry and the office was shut.

Our advice, offered as commercial caution rather than as anything else: do not hold other people’s money. It is the one favour in this trade that converts a goodwill matter into a money matter, and an agent who has held a buyer’s amount for a week is in a conversation about trust that he need never have entered. Where it cannot be avoided, it is recorded the same day, in writing, to both sides.

Your advertising is yours

Now the last substantive part of this page, and in day-to-day practice it is where agents actually come unstuck.

Everything written about this subject talks about advertising as though it meant a hoarding or a newspaper page — something deliberate, commissioned, and signed off. Those are the easy cases precisely because somebody paused before producing them.

Almost nothing an agent circulates in a working day looks like that, and the difficulty lives entirely in the informal material.

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Forwarding makes it yours

Begin with the act an agent performs forty times a day without a second thought.

A builder sends a brochure, a floor plan, a price list, a video. You forward it to the people on your list who might be interested. You did not write it, did not design it, did not check a single claim in it, and you would say truthfully that it is the builder’s document.

The buyer had it from you. Treat a forwarded claim as a claim you have made, because that is how it will be read by everybody except you.

The forward problem

And the particular difficulty with that is not the law of it. It is that the material is informal, so nobody applies any judgement to it at all.

An agent who would never put an unverified possession date on a printed hoarding will forward a message containing one before breakfast, because forwarding does not feel like publishing. It is one tap, there is no cost, and it leaves no impression of having been a decision.

There is also a practical asymmetry worth knowing. A hoarding comes down. A forwarded message is in the recipient’s phone with your name on it, for years, and it will be produced at exactly the moment it is least convenient.

The portal you do not control

Then the case where an agent genuinely does not control the output, which is a real difficulty rather than an excuse.

A listing goes up on a portal under your name. The portal decides the layout, inserts its own labels, may add stock photographs, and may present the information in a way you would not have chosen. You can see why agents feel this is not really their advertising.

It is your advertising, because your name is on it and the enquiries come to you. What you cannot control is the frame; what you can control, entirely, is the text — and the text is where every problem in this category actually sits.

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The number on your material

Which brings us to the obligation agents find most irritating and most pointless, and which is in fact the mechanism that makes the whole arrangement work.

A registered agent is expected to carry his registration number on his own material. Not buried somewhere — present, legible, on the things clients actually look at.

Agents resist it for an honest reason. It is ugly, it clutters a layout somebody was paid to design, and it appears to serve no purpose that any client has ever asked about. Which is the correct observation and the wrong conclusion.

Invites being checked

Because the number is not an identifier for filing purposes. It is an invitation, and it is meant to be taken up.

A number printed on a hoarding or sitting under a listing can be looked up by anybody who sees it, in a few minutes, without asking you. That is not an accidental consequence of publishing it. That is the reason for publishing it.

Which is why “it just invites trouble” is only half right. It invites being checked, and being checked is a problem for exactly one kind of agent. For every other kind it is the first time in the history of this trade that an honest broker has been able to prove he is one without asking anybody to take his word for it.

Which is the whole point

And so the argument of this page arrives somewhere an agent does not expect, which is at his own commercial advantage.

The trade this page is about has, for as long as it has existed, had one structural problem: a client could not tell a good broker from a bad one before engaging him. Everybody said the same things. Nobody could be checked. Reputation travelled by word of mouth and travelled slowly.

A quotable number is the first thing that has ever changed that, and it changes it in favour of the agent who has nothing to hide. The buyers with money are already looking things up before they call; the agent who can be found, verified and matched to his own record is no longer competing on the same terms as the man working out of a car with a phone and a good manner.

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The agents who arrive

Our own part in this, set out honestly, beginning with who is actually sitting across the table.

Three kinds, in roughly equal numbers. The long-established broker — ten, fifteen, twenty years in a locality — who has just been asked for a number by a client with money and found he did not have one. The one who already has a problem: a buyer saying he was promised something, or a builder who has stopped paying. And the newcomer setting up properly before his first deal.

The first group are the ones who arrive embarrassed, and they should not be. A trade ran a particular way for decades and then the terms of it changed; not having noticed is not a character defect, and nobody at this desk thinks less of anybody for it.

What we establish first

The real labour here happens well upstream of the filing, in the stage every agent would rather hurry past.

Where the work is genuinely carried on, which means the projects rather than the office address. In what capacity, and under which name — individually, as a firm, with a partner who appears nowhere. Whether anybody else shares in the commissions. And what the material has been saying, which usually means going through a year of forwards.

That last step is the one agents are least interested in paying for, and twice over it has shown an agent an exposure of his own that he had no idea about until that afternoon.

The claim we will not write

And one specific refusal, which is really the only form of this request we decline outright.

Where an agent wants his own material and papers drafted, we draft them. The line we hold is against writing a claim about a project that you have not verified and cannot verify — a possession date you were told, an approval you were assured of, a return somebody mentioned.

Our names end up on very little of what an agent circulates, but a statement does not become more reliable for having been typed by somebody else. If you cannot stand behind it, we will not help put it into a form that makes it look as though you can.

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Where our side ends

Here is the edge of what we do, collected together rather than scattered about where somebody trips over it late.

Establishing the shape of the trade, the registration, the documentation around it, the agent’s own material, and setting up the record — all of that is on us, and we claim nothing beyond it. The arrangement between an agent and whoever he shares commissions with belongs with our commission agreement drafting, which is separate work.

Recovering an unpaid commission from a builder is a recovery matter and needs somebody who litigates. A buyer proceeding against an agent personally is a matter on which to take advice early and properly. A project’s own registration is the promoter’s and is handled as our project registration support, which is a different engagement with a different client. And a buyer’s claim about possession or a refund sits with our delay claim work — on the other side of the table from this page.

What we never promise

And the things we will not say, listed because agents are sometimes told them by people who should know better.

We will not tell you that registering fixes a problem you already have. On whether some named development holds a registration, you will get silence from this desk. We will not tell you that one registration covers wherever you work. We will not tell you what any authority will do about anything. And we will not give you a view on whether you personally are obliged to register, because an answer to that carries consequences and depends on your own circumstances, which a web page does not have in front of it.

Court work is for your advocate, whose fee is engaged and paid by you directly; we do not quote, collect or share it

We mean that sentence literally, on this page as on every other one here.

When a question does have an answer and the answer belongs to another profession, we point at that profession and go no further. Nobody leaves that conversation pleased, and running it any other way would be dishonest.

Our charge on this

No mystery about it — this site prints its prices and so does this page.

Our fee for RERA Agent Registration is ₹7,999, with 15 – 30 days as the working window.

Inside that sits the groundwork on where you stand, the registration, the papers that go with it, and a pass through your own advertising. Charges levied by the authority stand apart from that and never pass through us. It does not include a second registration in another territory, which is separate work on a separate set of particulars, and it does not include anything to do with a dispute, a recovery or a project’s own registration. What the money buys is paperwork done carefully. None of it is a contribution towards anybody’s favour, and we would not know who to approach about such a thing in any case.

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And the record to start

A closing suggestion, which costs nothing and is the one thing on this page you can do this evening without us.

Open a file — paper, a spreadsheet, whatever you will actually use — and from tomorrow write one line for every property conversation you have: who, what project, what you told them, and what, if anything, was agreed about your money. Not a system. Four facts, in order, the same day.

Within a year that file is the most valuable thing in your office. It is the only answer you will ever have to a message you do not remember sending, and the agents who have one find that the arguments they used to have simply stop happening, because there is nothing left to argue about.

Get the shape of your trade settled, then register.

We start before the filing: where the work is genuinely carried on rather than where the office is, in what capacity and under which name, who shares in the commissions, and what your material has actually been saying — which usually means going through a year of forwards and listings. Then the registration and the documentation that belongs with it, and the record you should be keeping from the day it is done. What we do not do: tell you whether a particular project is registered, state any authority fee, renewal period or penalty, give a view on whether you personally must register, write a claim about a project you cannot verify, or take any part in a commission recovery or a buyer’s complaint. Where a question is not ours, we name whose it is.

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Tis Hazari Court Complex, New Delhi, Delhi 110054

Everything this page declines to contain, and why the refusal is worth more to an agent than the figure would have been

Not on this page: any provision or decided case; the name of any authority or portal; any fee charged by anybody but us; the period for which a registration runs or the window to renew it; any penalty figure; any form name; any State’s particular rule; and any statement about whether a named project is registered. An agent who came here hoping for a checklist is going to leave without one, and on a page about getting registered that absence is conspicuous.

That omission has a reason, and the reason is about the reader rather than about caution. An agent does not treat a figure as approximate — he treats it as the figure, works out whether registering is worth it on the strength of it, and sometimes decides against on a number that stopped being correct two years ago. Worse, this subject is administered territory by territory, so a figure that is right in one place is wrong in another while looking identical on a web page. The particulars are the easiest things here to establish accurately for your own territory and the worst possible things to take from a guide written for everybody.

Strip out every number and the rest of this page needs nothing to prop it up. That registering does not move you into the flat contract, because that contract was never yours — it attaches consequences to your own representations instead. That you did not sell the flat, you sold what you said about it, which means the test in any argument is whether the complaint is about what the builder did or about what you said. That “I only introduced them” was never a defence but an observation about how hard the middleman was to find, which is the one thing a register changes. That the practical protection runs towards your own commission, because an unregistered agent’s invoice is the weakest paper in the transaction and a builder who stops paying knows it. That the description is an activity and not a profession, so two deals a year, a page that lists flats and a silent partner are all inside it, with consideration as the hinge. That a registration belongs to the authority that issued it and does not cross a boundary with you, and that a lapsed one is a worse position than none because you are a known name with a dated gap. That your registration and a project’s are two separate things, neither substituting for the other, so circulating an unregistered project is your own exposure and not the builder’s. And that a forwarded brochure is a claim you have made.

If one line of this page is worth an agent’s time, it is the one about the commission — because it is the only argument here that is purely in your own interest and the only one nobody makes to you. Everything written about this subject is addressed to protecting buyers, which is why agents read it as a cost imposed on them from outside and put it off for another year. The thing nobody mentions is that of all the parties in a property transaction, the unregistered intermediary is the one with no document establishing what he was even doing there. Four lakh of unpaid commission is not usually lost because the claim was bad. It is lost because the first question was about the claimant.

The handovers, named. An advocate for recovering a commission from a builder who has gone quiet, and to an advocate early — while it is still a message rather than anything more — where a buyer is proceeding against you personally. To our project registration support for the promoter’s own registration, which is a different client. To our commission agreement drafting for whatever you and a partner have never written down. To our builder buyer agreement guide when you want to read the document your buyers are signing from their side of the table, which every agent should do once. And to the authority in whichever territory you actually work, for every figure and period this page has deliberately left out.

Questions people actually ask

Does registering make me answerable for the builder’s delay?
It does not, and that single fear is why so many brokers stay off the register. The contract for the flat is between the buyer and the promoter and registering as an agent does not move you into it. What it does do is attach consequences to your own conduct — what you advertised, what you represented, what you took money for.
Then what exactly am I accountable for?
Your own statements. A date you quoted, an approval you described as obtained, a plan you circulated, an area you described. You did not sell the flat; you sold what you said about it, and that is the thing a registration puts your name against.
I always said I was only introducing the parties. Is that no longer enough?
That was the intermediary’s traditional shelter and it had real force when nobody kept a record of who said what. The whole purpose of a register is to make the person in the middle locatable afterwards, which is precisely what “I only connected them” depended on nobody being able to do.
What is actually at risk if I stay unregistered?
Your fee, more than anything else. An unregistered agent’s invoice is the weakest document in the transaction — when a builder stops paying, or a buyer disputes what was agreed, there is no clean footing from which to insist. Agents treat this registration as a cost and it is closer to protection of their own earnings.
Can a buyer complain against me separately from the builder?
A buyer’s grievance about what an agent represented is capable of standing on its own, and does not depend on the builder being in the wrong about anything. Those are two separate questions and they do not rise and fall together, which is why the agent who thinks of himself as a bystander is misreading his position.
Who counts as an agent? I do this part-time.
It is an activity rather than a profession, which is the part that surprises people. Doing it occasionally, doing it alongside another job, doing two deals a year — none of that takes somebody outside the description. What matters is facilitating a sale on somebody else’s behalf for consideration.
I just connect people and take a small amount. Does that count?
Consideration is the hinge, and the size of it does not soften the position. A finder’s amount is consideration; so is a share of somebody else’s commission, and so is a payment dressed up as something else. Doing it for nothing as a genuine favour is a different matter entirely.
What about a salesperson at the builder’s own site office?
It depends on how that person is engaged, and the distinction turns on whether they are an employee of the promoter or somebody working on commission in their own right. The commission-based arrangement is the one that gets misread, and it gets misread by the builder as well as by the person doing the selling.
Will one registration do for the whole country?
It will not, and after the first misconception this is the commonest practical slip after the first one. A registration belongs to the authority that issued it. An agent whose work crosses a boundary is not carrying it across, and somebody working in two places may well be looking at two registrations rather than one.
Is it permanent once I have it?
It is not. It runs for a period and then has to be renewed, and the renewal is the step that gets forgotten because nothing happens on the day it lapses. A lapsed registration is a worse position than never having registered, because you are now a known name with a gap against it.
Why would being on a register ever be worse for me?
Because visibility runs in both directions and we would rather say so plainly. A registration makes you easier to find — by clients, which is the benefit, and by anybody with a grievance, which is the part nobody mentions. The answer to that is to conduct the work in a way that survives being looked at.
If I am registered, can I deal in any project?
No. Your registration and the project’s registration are two separate things and neither substitutes for the other. Being a registered agent does not make it permissible to market a project that is not itself registered, and agents regularly assume it does.
So advertising an unregistered project is my problem too?
It is your own exposure, separate from the promoter’s, and that is worth understanding before the next brochure goes out. The promoter’s default is the promoter’s; circulating it is yours, and the two are dealt with as different things.
What should I ask a builder before taking on a project?
Whether the project is registered, and for the particulars of that registration rather than an assurance that it is in hand. “It is under process” is an answer about the builder’s position, not about yours, and an agent who accepts it has taken on a risk the builder has not shared.
What records am I supposed to keep?
Who you dealt with, what was transacted, and what passed through your hands. It is not elaborate and almost nobody does it. The agent who keeps a plain record of his own dealings is in a different position from the one relying on memory, and the difference only shows up when something is disputed.
I forwarded the builder’s brochure on WhatsApp. Is that mine now?
Treat it as yours, because that is how it will be read. Forwarding a claim is making it — the recipient had it from you, in your words or under your name, and the fact that the artwork was somebody else’s does not put the statement back on them.
What about a listing portal I do not control?
A listing that goes up in your name is your advertising even where the format, the layout and the stock photographs are not your doing. What you can control is what the text says, which is the part that matters and the part agents pay least attention to.
Do I have to put my registration number on my own material?
Yes, and agents find this the most irritating part of it. The number exists to be quoted and checked — a number on a hoarding invites somebody to go and look, which is the entire mechanism rather than an incidental formality.
Does putting the number up not just invite trouble?
It invites being checked, which is a different thing. An agent whose record stands up has nothing to lose by being looked at and a good deal to gain, and increasingly it is the buyers with money who do the looking before they call.
How long does this take with you?
Reckon on 15 – 30 days. The clock starts once the particulars are in our hands, not at the first phone call. Filing has never been the slow step — it is an agent assembling particulars of a trade that has been running informally for years.
Your fee?
7999 rupees, for the registration work. Anything the authority levies sits outside that, reaches us at no point, and is not a number we are willing to freeze on a page that will still be here in three years.
Break down what you actually handle.
Establishing the shape of the trade honestly first — where you operate, in what capacity, under which name, alone or with others. Then the registration and the documentation that belongs with it. And the two things we press every agent on: the advertising, and starting a record.
And the limits of that?
Authority fees, renewal windows and penalty amounts: none of those are stated by us. Whether a named project carries a registration, or whether you as an individual are obliged to hold one: no view offered. Appearances anywhere: not us. A matter already being fought: we step back. All five belong to somebody else, and we will name them rather than leave you guessing.
Who tends to walk in with this?
Three sorts, broadly. The established broker who has traded for years and has just been asked for a number by a client. The one with a buyer already complaining about something he is said to have promised. And the newcomer setting up properly before the first deal, the cleanest file of the three to work on, and the one we almost never get.
Boil it down.
Here it is. Registration does not hand you the builder’s promises; it hands you your own words. And the thing it chiefly protects is not the buyer — it is your ability to be paid.
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